As AI tools enter high-stakes education moments, missteps are intensifying demands for clearer oversight. One area of concern is the accuracy and trustworthiness of AI outputs used in contexts tied to identity and recognition—such as name pronunciation at graduation. Community feedback on AI pronunciation reflects an immediate governance challenge for schools adopting automation: ensuring the technology aligns with expectations of respect, belonging, and cultural competence. When parents or teachers’ representatives intervene, districts may pause, backtrack, or alter implementation. The episode signals how higher education and K-12 institutions adopting AI for student-facing services may face heightened scrutiny, requiring clearer communication, consent processes, and escalation pathways when tools are perceived as dehumanizing or inaccurate.