Colleges are experimenting with agentic AI systems that autonomously perform administrative and student‑service tasks — from major changes and advising triage to supply‑chain coordination — promising efficiency gains but raising trust, governance and data‑quality concerns. Early pilots show potential to streamline routine processes, yet campus IT and privacy officials warn that agentic systems still require human oversight and robust cybersecurity controls. Harvard Business Review and vendor surveys find most organizations trust AI agents only for supervised, noncore tasks today. Higher‑education leaders face choices about vendor selection, data integration, and liability as institutions pilot agents amid a fast‑moving enterprise AI wave.
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