Schools are reporting an uptick in long, legally styled complaints that administrators suspect were drafted with generative AI, forcing principals and district leaders to spend hours or hire lawyers to respond. A national EdWeek survey found a measurable share of educators certain or suspicious that AI authored complaints, and respondents said AI-written documents often add legalistic complexity. At the same time, vendors are pitching Communications Platform as a Service (CPaaS) solutions that integrate SMS, voice, video and chat into campus systems to reduce staff burden and centralize responses. District and campus leaders say modernized communications tech could speed responses, but that privacy, digital-equity and training questions remain.