New survey data shows broad uptake of AI tools across university staffs but a significant 'disconnect' on institutional guidance and comfort levels; many employees are uncertain how campuses expect them to use generative tools. Business schools and professional programs are piloting classroom‑level AI integrations: Duke’s Fuqua School deployed classroom audio, transcription and attribution systems to measure participation and provide targeted feedback, aiming to use AI to amplify in‑person discussion rather than replace it. Trustees, HR and academic leaders must close policy gaps—clarify permitted uses, privacy safeguards, and assessment standards—while investing in faculty training and ethics oversight to harness AI for pedagogy without compromising academic integrity. (Sources: institutional case study; workforce survey reporting.)