Two major online providers—Southern New Hampshire University and the University of Phoenix—shared how they are implementing AI for nontraditional learners while rejecting the idea that AI should dictate institutional strategy. Panelists emphasized strategy-led tool selection rather than buying dozens of pilots from vendors. University of Phoenix provost and chief academic officer John Woods warned that there is “no” turnkey product approach, while Southern New Hampshire University President Lisa Marsh Ryerson argued colleges should guide AI implementation around institutional outcomes and learner needs. Leaders also highlighted ongoing cybersecurity and governance checks. The discussion underscores that AI adoption in student support is increasingly tied to operational controls, not just instructional experimentation, as institutions try to improve persistence and outcomes for adult and returning students.