Southern New Hampshire University and the University of Phoenix are using AI to support nontraditional learners while emphasizing that institutions should not outsource strategy to vendors. Leaders warned at the ASU+GSV Summit that there is “no silver bullet,” and that adoption requires clear institutional outcomes, ongoing governance, and attention to security risks. The officials also cautioned against buying licenses without engineering and implementation capacity, while stressing that AI tools must align with the needs of adult students and the instructors supporting them.