Two developments are reshaping campus IT and pedagogy: students report mounting 'digital friction' with fragmented campus systems that sap time and belonging, while institutions experiment with 'agentic' AI that can act on behalf of users. A student digital‑experience survey found many learners spend minutes—sometimes far longer—just locating schedules or aid deadlines, undermining academic focus and belonging. Meanwhile, thought leaders argue the next wave of AI will shift from chat assistants to agentic systems that perform actions across campus applications. Early adopters are piloting retrieval‑augmented work flows, autonomous advisors, and AI agents that manage routine administrative tasks, heightening governance and data‑privacy concerns. Campus leaders must prioritize unified digital infrastructure, invest in low‑friction student portals, and adopt rigorous AI governance policies (including SBOMs, kill switches and purpose limitations) before agentic tools scale into core academic workflows.