UNC Greensboro’s enrollment “melt” effort underscores a repeatable student success lesson: admitted students often disengage due to process friction, not because of simple lack of interest. The university treated communication timing, clarity of instructions, and staff follow-up workflow as enrollment-system components. By breaking down enrollment instructions into sequential steps and wiring those steps to direct links to forms and resources, Greensboro reduced the chance that students would stall mid-process. The approach aims to prevent admitted students—particularly international applicants facing documentation deadlines—from getting stuck or misdirected. For other institutions, the case illustrates how operational workflow design can become an enrollment strategy, not just an administrative back-office improvement.