UNC Greensboro identified “communication gaps” as a driver of summer melt and responded by redesigning student outreach and administrative workflows. Business analyst Adwoa Arhin described how admitted students—especially international learners—can stall if information is delayed, unclear, or not sequenced for time-sensitive steps like financial documentation and I-20/visa preparation. The reporting highlighted how Greensboro’s emails previously bundled multiple tasks and used links that sometimes directed students to the wrong pages, forcing students to seek help before they could proceed. In addition, when students remained confused after admission, staff follow-up became harder and students were at greater risk of leaving. Greensboro’s fix focused on breaking instructions into sequential steps with direct links to required forms and resources, improving staff visibility into where students stall. For enrollment leaders, the model is a workflow problem as much as a messaging problem.