UNC Greensboro reported progress against summer melt by treating enrollment “stall points” as a communication and workflow problem rather than a student interest issue. Business analyst Adwoa Arhin said the university’s review found that communication gaps can quietly create enrollment risk for admitted students. Greensboro redesigned outreach to make key steps easier to navigate, including breaking instructions into sequential order and linking students directly to forms and resources instead of forcing them to locate tasks across administrative pages. The change is particularly important for international applicants facing documentation and I-20 or visa steps under evolving federal requirements. Arhin noted that when students receive delayed, unclear, or out-of-sequence messaging, they can become confused and fall through follow-up processes. The redesign aims to reduce friction by clarifying the order of actions and improving staff visibility into where students pause. For institutions facing continued deposit and yield pressure, the case illustrates how operational improvements in enrollment communications can reduce melt without changing core admissions decisions.