A William & Mary MBA student described his summer Pathways Operations Manager internship at Amazon, outlining how campus coursework in operations and organizational behavior translated into measurable site improvements. The account details on‑site responsibilities, cross‑shift collaboration and multi‑stakeholder evaluation processes used to assess intern performance. The piece provides a thumbnail of employer expectations for MBA operations hires—data fluency, process design and the ability to translate analytics into workforce change. It also shows how corporate internship programs evaluate candidates across multiple managers and functional leaders. Implications for career offices: emphasize cross‑functional skillsets, prepare students for multi‑stakeholder performance reviews, and spotlight internship pathways that feed corporate leadership pipelines. Clarification: Amazon’s Pathways program is an operations leadership track designed to develop future managers within its sortation and fulfillment network.
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