UNC Greensboro moved to reduce enrollment loss before classes begin by identifying how communication gaps and workflow friction were stalling admitted students. The university’s effort focused on simplifying enrollment steps while giving staff clearer visibility into where students were getting stuck. The university restructured outreach for admitted international students, where deadlines tied to documentation and I-20/visa processes can make delays outcome-determinative. It redesigned emails that previously contained multiple to-do items and embedded links that sometimes sent students to general office pages rather than the exact forms and instructions needed. UNC Greensboro also adjusted how staff follow up by reorganizing the enrollment process in sequential order with direct links, aiming to keep admitted students from falling through gaps when they remain confused or receive delayed information.